Privacy policy

1. Who are we?

Casual Quarter is a sole trader (eenmanszaak) based in Enkhuizen, The Netherlands. We are responsible for the processing of your personal data as described in this privacy policy.

For any questions regarding your privacy, please contact us via the contact form on our website.

2. What data do we collect?

When placing an order or creating an account, we may collect the following personal data:

  • First and last name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment details (processed via our payment providers)
  • Order history
  • IP address and browser data (via cookies)

3. Why do we process your data?

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Shipping orders and communicating about delivery
  • Processing payments via iDEAL, PayPal, credit card or Klarna
  • Handling returns and warranty claims
  • Sending transactional emails (order confirmation, shipping updates)
  • Improving our webshop and services
  • Complying with legal obligations

4. Payments

For payment processing, we use external payment providers: iDEAL, PayPal, credit card and Klarna. Your payment details are never stored by us and are processed directly and securely by these providers. Their own privacy terms apply to their processing activities.

5. Sharing with third parties

We never sell your data to third parties. We only share your data with parties necessary for our services, such as:

  • Carriers and logistics partners for delivery of your order
  • Payment providers for processing payments
  • Our e-commerce platform (Shopify) for managing the webshop

All these parties are required to handle your data confidentially and may not use it for their own purposes.

6. International transfers

As we sell to customers across Europe, your data may be processed within the European Economic Area (EEA). We always ensure your data is adequately protected in accordance with the GDPR.

7. Retention period

We do not retain your personal data longer than necessary. Order data is retained for seven years due to legal accounting obligations. Other data is deleted as soon as it is no longer needed.

8. Your rights

Under the GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of incorrect data
  • Right to erasure ('right to be forgotten')
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing

You can submit your request via our contact form. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl) or the data protection authority in your country of residence.

9. Cookies

Our webshop uses cookies for the functioning of the website, analysing website traffic and improving your shopping experience. On your first visit, we will ask for your consent to place non-functional cookies. You can adjust your cookie preferences at any time via the cookie settings on our website.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses a secure SSL connection (https).

11. Changes

We reserve the right to amend this privacy policy. In the event of material changes, we will inform you via our website. We recommend reviewing this policy regularly.